Sim Card not activated!!

So I first had issues with the delivery of my iPad, then had to sort out delivery for my SIM Card, now I have to log a 3rd complaint to get the sim activated! I called in and was assured someone would call me back! No feedback or communication was given at all. Please go and trace the call or the person I spoke to as your customer service is really bad! My SIM card is about 2 weeks with me and it still says no service on my iPad! I cannot believe it is such a mission to be activated and this whole process of me buying a smart device from FNB. You guys should just stick to banking and not offer a service that cannot live up to same values and standards set by FNB!