1 reviews | Active since Oct 2016
SIM Card Delivery Charge
I got offered an FNB 3G Sim card and on the call i specifically asked the lady if there is any charges that will be levied on my account for this, the answer was no. Immediately after R 89.00 got deducted from my savings and investment account, an account which i do not transact on at all. I phoned FNB to query this and got sent fro pillar to post with no real assistance. I was told to hold for a reference number to escalate my query, I ended up dropping the call after holding for over 10 mins. I need this resolved and the charges reversed as i didn't agree to them
Hello Matseleng123,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Matseleng123,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)