1 reviews | Active since Aug 2011
Silly process to update ID docs for additional card holder...is not working
So I receive an email from FNB that I need to send them a copy of the ID for the person with an additional credit card on my credit card account.
No problem, I send it.
Some time later, receive the same email again. I notice they want to me add a reference on the paper where I am scanning in the ID.
Annoyed by this, I do this, but now I cant send the email, because the email inbox for kyc@fnb is FULL.
This is rather annoying.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***