Significant service failure... still no response

I have written a review two days ago about the significant service failure on HelloPeter. The next day I am called by FNB to say that they are aware of the complaint and they will call later with more info.... I am STILL waiting? This is the reason why I wrote my first review in the first place!!! See below... I cannot understand how a new client can be treated this way? What can be so difficult ? I am beyond disappointed!

I am extremely unhappy about the service! I app**** for a FNB credit card. As requested by the first agent, I submitted my documents the first time... after 5 days I follow up after I heard nothing, to be told that they did not receive any documents. This time I stayed on the line while I resend the documents in order to ensure it has been received. The agent confirm receipt of the documents and confirm that all is in order. Later on I receive an email to say that the documents have to be resent because they cannot open the documents. I sent them again. After 2 days, I follow up again and they confirmed that the request will be finalized within 5-7 working days. After 7 working days.... NOTHING....I called again only to be told that there is an income discrepancy. I would have thought that FNB would have let a client know if there is requirements or if something is wrong! Instead I had to call and follow up! When would they have called me to say that something is wrong? Better question... WOULD THEY EVEN HAVE BOTHERED TO CALL AT ALL??!!!! I still have not heard a word from them... PATHETIC!!!!! This is my first account with FNB... I will not recommend this bank to ANYONE!!!!