1 reviews | Active since Feb 2015
SIGNED UP UNDER FALSE PRETENSES
<p>I am absolutely APPAULED by FNB connect. </p> <p>I signed up very enthusiastically because the data prices were very competitve (1GB =R65 and 2GB =R99ish) Not even a month after changing SIMS, porting my number etc, data prices all of a sudden more than doubled!!! 1GB = R135 and 2GB = more than R240 odd !!!!</p> <p> </p> <p>If the consultants had told me the REAL prices, I would have NEVER signed up. I cannot get through to the call centre eaither, and would like to cancel my SIM card immediately.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)