1 reviews | Active since Jul 2011
Signed up for the R399 unlimited voice calls offer 2 days ago but still haven't received a response
<p>I signed up for the R399 unlimited voice calls offer 2 days ago, and i was told to finish up all my airtime and data as i was going to be enrolled for the unlimited voice calls deal they said they will deduct the money from my account immediately and i would be able to make calls thereafter, it has been 2 days and nothing has happened i cant make important calls because of their slow service.</p>
Good Day Mr Sipho,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Sipho,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Morning Daffnie
I woke up with the hope that my query will be resolved already, and that i would be able to make calls, however nothing has happened, I'm really disappointed with FNB Connects service as i believe that this should have been a seamless process since i bank with FNB, i am reluctant to buy airtime as i dont know when i will be on the Unlimited package, please advise of the timeframes as to when you anticapate that this will be resolved so that i can make interim plans,
Regards,
Sipho
Good Morning Daffnie
I woke up with the hope that my query will be resolved already, and that i would be able to make calls, however nothing has happened, I'm really disappointed with FNB Connects service as i believe that this should have been a seamless process since i bank with FNB, i am reluctant to buy airtime as i dont know when i will be on the Unlimited package, please advise of the timeframes as to when you anticapate that this will be resolved so that i can make interim plans,
Regards,
Sipho
Thanks my query has been resolved.
Thanks my query has been resolved.