Sickly FNB Corvid relief fund

FNB put me under corvid-19 relief after I was told that I needed to provide proof that I do qualify to be under such a program. Since I did not have proof, other than the retrenchment letter that I uploaded when applying, I asked them to cancel it.

I tried many times to call FNB corvid relief call center number without any success. When I finally went through, after many months of frustration and stress, I spoke to Dineo, who explained how this program worked. She promised to follow up for me so that I can start repaying back what I owe buy up to today, 2 months later, I still haven't received anything from FNB indicating how much I owe them, terms of payment, installment, etc.

This is not right for a big bank lie FNB to hold to do things that affect me as a customer without transparency and accountability. Next thing they'll be saying I owe them money that I cannot afford to pay back. And seeing that they are taking forever to get this information through to me, I'm afraid of the unknown outcomes