Sickening customer care service at FNB

We openned a business account in February...since February we haven't received our Credit card yet. Calling them they put you on hold untill your drop kr someone answers, ask you veryfying questions only to be told that your card was handed over to the courier guy and if it hasn't arrived there is nothing we can do, then you are given the number for the courier guy to track it yourself andthe courier guys do not answer phones...since Feb we hav been operating without a credit card...what a pathetic service for such a big bank