Sickening

I wrote a review about 2 weeks ago stating about the pathetic service that I have been receiving for a dispute I placed at the end of MAY. It took a week for someone to tell me that form they have received was signed incorrectly by myself and had it been correct the funds would've been in my account the very same day they had called. Okay! Fair enough. I made a mistake. After calling in again about 4-5 times only to be told by the other person that "Sorry sir, this is your fault not ours and you must wait another 40 DAY'S" like seriously. The funds would've been in my account. It was just an incorrect DAY. And because of an incorrect Day I must wait ANOTHER 40 DAY'S????? Fnb, do you how badly I depend on that money? Do you know how badly my family depends on that money? I get no joy whatsoever ever from you guys. If I don't dedicate 2-3 hours a day to call you'll I will never get any feed back because you guy's don't believe in following up with a customer. This is by far the worse experience I have ever had to deal with and to top it all the attitudes of your agents and managers is sickening. I cannot wait another 40 day's. You guy's, please, do what you need to do. Escalate this. I know for sure this is not escalated as I've been told it cannot. I need answer's. I need feedback. I need it NOW. ID NO: *** Name: Sershan Reddy Cell Number: ***