CW
Charelle W

1 reviews | Active since Aug 2016

03 Jan 2017, 16:42

Sick to death of these useless people!!!!

<p>I received a call about 2 months ago from the DBN branch being offered a sim card with lower rates for data "due to me being such a loyal FNB customer". I agreed to 2 and gave my address and all and explained when I'd be home- was told that it was not a problem and that a note would be made and that they'd deliver on one of those days. Obviously they delivered on the days that i was not home twice and apparently it was meant to come for a third time but never did and was sent back as "receiver refused to accept". Lovely. </p> <p> </p> <p>Another woman calls me a week or so later. Says she can speak to her supervisor about specific day delivery and that she'd call me back- of course she never did. I spoke to 3 different people via email based on me enquiring. 2 told me to apply all over again via FNB sims as a normal app. So obviously this was not a special deal for me specifically as was explained to me. Nevermind all my time and effort to have had to enquire constantly and then still reapply at my expense- i absolutely refuse. </p> <p> </p> <p>I have sent so many call me backs online and no one has called me in weeks!!!!! I called a week ago with another issue at my expense yet again. NOW nothing from my revolving loan is available!!! I have never missed a payment and have paid extra in often. The same amount has been available for the last 2 months which is more than the 15% required. All of a sudden nothing has been available for the last 3 days and another debit order has just gone off leaving an even bigger amount in there!!! How the hell does that even happen?</p> <p> </p> <p>I emailed the last person i had spoken to previously regarding this and i still have no response and it is now the end of the day. And it is not a personal mail address. It's a department address so someone should be there even if that person isn't! So public holidays aside everyone has still been so damn lazy and useless!!! I tried calling on Sun and yesterday and call centres were closed. I called 2 branches yesterday as well who were open and no answer either! So from all sides no one actually gives a ****!!!!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jan 2017, 12:12
Official

Good day Ms. charelle1

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***