Sick & tired of FNB ATM machines taking my money

I am a private wealth client of FNB and I always go to the ATM deposit machines to deposit. On the 18th November 2019 the first ATM machine swallowed over one thousand rand of my deposit- I reported the incident and signed the form but i have not seen any messages regarding the refund of my money. Yesterday on the 18th December 2019 I made a cash deposit and yet again the machine swallowed over one thousand rand of my money. I’m really getting tired of logging the same incidents at the Cresta FNB branch and getting no feedback nor my money back. This makes me question the management at FNB Cresta shopping center and the incompetence levels at FNB. Every cent counts and it’s unfair to keep clients waiting and putting them through the same process.