SS
Somaya S
1 reviews | Active since May 2015
21 Jan 2022, 11:37
Sick of FNB BOT operator
So so mad now. Called FNB 4 times for help and their answering service now also ask you what you want. The MACHINE is definitely not able to listen to me and randomly put me to wrong sections resulting in me being transferred and cut. Wasting all my phone time the MACHINE the decided at the fourth call not to reply. This for me is the ultimate insult to all clients!!! Telling me to go to my fnb app and chat. When I did this it gives me zero access to chat!!!!
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Somaya S's updateReviewer Update
27 Jan 2022, 10:24Stop lying to your clients!!! I was told that you tried to contact me and when I asked for details of the number you dialed I got no reply. The only response was basically that your clients find no fault with your automated answering service. REALLY???
For those of you needing help with banking problems and having to wait weeks for help I would strongly suggest you use the Bank Ombudsman to resolve your disputes. They are efficient and actually get results. Good luck!!!
For those of you needing help with banking problems and having to wait weeks for help I would strongly suggest you use the Bank Ombudsman to resolve your disputes. They are efficient and actually get results. Good luck!!!
SS
Somaya S's update27 Jan 2022, 10:24
Reviewer Update
Stop lying to your clients!!! I was told that you tried to contact me and when I asked for details of the number you dialed I got no reply. The only response was basically that your clients find no fault with your automated answering service. REALLY???
For those of you needing help with banking problems and having to wait weeks for help I would strongly suggest you use the Bank Ombudsman to resolve your disputes. They are efficient and actually get results. Good luck!!!
For those of you needing help with banking problems and having to wait weeks for help I would strongly suggest you use the Bank Ombudsman to resolve your disputes. They are efficient and actually get results. Good luck!!!