sick of FNB

i am so sick and tired of fighting to get my own money bac****! after ***** has been happening on my account for 3 months.... its been a back an forth of emails and phone calls only to be moved from department to department and being told "sorry cant help you, you have to contact the person responsible for the transaction" or "sorry please hold" this is beyond me that i get this level of service. ive use ALL platforms to get this sorted but nothing is happening. i dont think i need to say how hard i work for my salary only for people like that to play with it.