JM
Joanita M

1 reviews | Active since May 2017

05 May 2017, 09:08

SICK OF EXCUSES!!!

<p>I have app**** for a personal load from FNB on Tuesday and it was approved. I sent in my supporting documents that was received on their side immediately.</p> <p> </p> <p>I am still waiting for the money to be paid into my account. I have from my side called the personal loan call centre now 10 times and not once did they bother to call, sms or email me with feedback on my loan.</p> <p> </p> <p>I keep getting **** excuses and promises from every person I speak to. Everytime I get promised it will be finalised by end of business and someone will call me back - I have just phoned again and the same excuse was given AGAIN. </p> <p> </p> <p>Now it's only Monday it will be finalised!!!!!!!!!!!!</p> <p> </p> <p>I never had this with NEDBANK, can't beleive I was so stupid to change to FNB...</p> <p> </p> <p>I went into the FNB branch twice, you get a ticket and you sit and wait forever to be assisted. I only get an hour lunch time, to sit at the bank for an hour and not being helped is so very sad. Why do you have 9 tellers if only 3 or 4 are working? There were so many people still after me, can't even imagine how long they had to wait.</p> <p> </p> <p>FNB is full of empty promises and false advertising.</p> <p> </p> <p>I am so unhappy!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 May 2017, 09:50
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. *** and ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)