1 reviews | Active since May 2017
SICK OF EXCUSES!!!
<p>I have app**** for a personal load from FNB on Tuesday and it was approved. I sent in my supporting documents that was received on their side immediately.</p> <p> </p> <p>I am still waiting for the money to be paid into my account. I have from my side called the personal loan call centre now 10 times and not once did they bother to call, sms or email me with feedback on my loan.</p> <p> </p> <p>I keep getting **** excuses and promises from every person I speak to. Everytime I get promised it will be finalised by end of business and someone will call me back - I have just phoned again and the same excuse was given AGAIN. </p> <p> </p> <p>Now it's only Monday it will be finalised!!!!!!!!!!!!</p> <p> </p> <p>I never had this with NEDBANK, can't beleive I was so stupid to change to FNB...</p> <p> </p> <p>I went into the FNB branch twice, you get a ticket and you sit and wait forever to be assisted. I only get an hour lunch time, to sit at the bank for an hour and not being helped is so very sad. Why do you have 9 tellers if only 3 or 4 are working? There were so many people still after me, can't even imagine how long they had to wait.</p> <p> </p> <p>FNB is full of empty promises and false advertising.</p> <p> </p> <p>I am so unhappy!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. *** and ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. *** and ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
