Sick and Tired of FNB’s ****py service!!!!

It seems the only way to get service from FNB is to come to a public platform and complain, so here I am again! I have 2 issues:

Here goes number 1: I am a “Private Client”… emailed my “Private Advisor” (Israel Gumbi) in response to one of his marketing emails, requesting that he give me a call. I called the call centre requesting to speak to him as well. He wasn’t available. I then asked for someone to assist me with a Fusion migration.

On the 10th of November I spoke to a lady by the name of Mpho Mobe, who assisted me with the Fusion application. She requested I email my payslip, which I did while we were on the call. She mentioned there’s a delay with her emails and will call me back as soon as she’d receive it. No word from here after that. For a few days thereafter I have tried many times to get in touch with her via the call centre. No one can tell me whether it had been approved or not, as she was the one assisting me. I even tried Secure Chat, apparently the matter was escalated. I’ve left many messages but no luck! It is just the decent thing to do to contact your client and inform them of the outcome!

2nd Issue: On the 10th of November I also requested a life insured quote. I went through the process of speaking to an underwriter who gave me a quote telephonically on the 11th of November. I’ve received the reference number on the 10th via email. The underwriter said he would email me the quote before I decide to continue. What a surprise, I haven’t received anything since then. Though I’ve emailed FNB in reply to their email with the reference number. I have called, I have used Secure Chat… no help!

I am just at my wits end! All of this occurred more than a month ago! Why do we always have to complain on Hellopeter before getting assistance? You should really change your slogan because you’re not here to help!