1 reviews | Active since Aug 2010
Sick and tired of effort
<p>While keeping my business and personal account at FNB i closed down my savings account because FNB could just not manage to stop multiple ********** toll gate transactions on that account. Now I do have customers that I do not iteract with regularly but every now and then they pay money in that account accidentily. It happened twice now that i have to ask the customer to please go to her bank because my account that is supposed to be closed and non existing and thus non accepting of payments amd see if they can reverse those payment and she have to do it all over again. My question is..why while claiming to be one ofthe most advanced banks technologically can the decline a payment immediatelt while the oersin is doing it. Why do they still accept payment and then leave the client to.sort out the mess and the just to hope and trust that MY client will indeed go and dot that payment again. They get cross at the effort they have to go through to reverse the whole thing while if that account nr just did not exist anymore on FNB side the payment wouldnt go through and the problem would not have been there in the first place. This makes me feel very unsafe with my bank as I can lose a lot of money this way. That account is closed and.non existing anymore YOU SHOULD NOT LET TRANSACTIONS BE ALLOWED TO GO THROUGH AT ALL. IT SHOULD BE HANDLES IN THE SAME WAY THAN A WRonG BRANCH CODE. I also do not get my sms notifications immediately if there is money paid into my normal accounts. What is goig on at FNB? I am getting very irritated by this all!!!</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 998053 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 998053 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
