NT
NEIL T

1 reviews | Active since Nov 2014

09 May 2016, 08:05

sick and tired!

<p>i have been in the process of opening a business account since january, yes, january. i eventually got my card to do business and i have app**** for a card for my partner three months ago. i keep getting told that i must fill in papers and send them back, which i do. i then hear nothing for a month so i phone again. they ask me to fill in docs which i have already done and i get them to open the emails that i have sent previously and POW, they find them. i last phoned a week and a half ago where a "supervisor" said she has sorted it out and i would be contacted within 48 hours. i asked for proof/conformation that she has done this via email and i was told they are not allowed to email me conformation but someone will call. 13 DAYS LATER I AM STILL WAITING!!!!!!!!!!! . i use fnb because personal banking is awesome. business banking is a shambles! i have two businesses and i had the same problems with the first account. i do not want sms's or emails, if you are interested in me as a business client then i want to talk to a HUMAN where you call me. i am NOT calling again only to hear repetatively that that yyou have "higher than normal call rates". my number is ***. i will not give my account details here. lets see what happens now, or maybe i must go somewhere else!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2016, 08:09
Official
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. The reference number is 922741. Regards Complaints Resolution Melinda Duvenhage Email address: *** Tel number: *** (option one)