sick and tired

I went to the fnb branch in randburg on the 31st October 2015. Am still patiently waiting for their response since they said it will take 20 days. Fnb decided they were going to do as they please in my account, I have entrusted them to take care of my money. I chose them they didn't choose me. We have many banks here in SA but I chose them. Now after trusting them with my money they betray my trust by doing as they please with my money. You had no right to take my money without my knowledge. The least you could have done was to let me know. We've been though this & am not sure why you made the decision to take this money back when you initially payed it back. So i need an explanation as in yesterday. I will take you to the highest court believe me am not making empty threats. I still have the recording of the 9th of July when this whole thing started. Can someone fix my account & stop *****ing from your customers. This is my kids money that I have worked hard for that you stole from me. While you're busy reversing the money also reverse the charges that you billed on my account for account being in arrears because of some dump person who decided to ***** from me.