Sick and tired

I am having the worst experience setting up the banking app. I opened the account and the branch staff just shrugged off the error. Then I contacted the call centre and they said that the card needs to be activated at the ATM before I can activate the app. I keep getting errors and nobody seems to know what's the problem. I try on the website and it asks me to validate the transaction on the app. If I could use the app, then I would. Why are there not other options???