Sick and tired

I am sick and tired of putting up a review regarding my money which was taken from me and keep getting an excuse R1915 taken and I am refunded 200 this is pathetic. How can a loan be reopened to refund you and closed again then you are only refunded not even the total amount taken beside that they have ****** twice from me before then . This is ridiculous and I have had it up to here with this people response to review I have rep**** on , I was told i would be refunded why must I keep writing a review . Is this what you call customer satisfaction or will you keep treating me like this my family has to suffer because the last money was taken when I have paid full already and had to be refunded only to have my loan reopened due to refund why was the entire loan then not opened and deduction going from the start all over again .