SHUT UP AND ACCEPT IT you dumb consumer

Item: FNB (First National Bank)
Rating: 1
Author: johang J

I originally laid a complaint about FirstID being forced on me when I don't want it. I got a call form an FNB staff memebr. Very friendly and nice lady with a message from the First ID Team. ***Apparently*** nothing is being forced on me. However, until I accept the FirstId Terms and conditions I cannot get into my online banking channels. WHERE IS THE CHOICE IN THAT? From what the FNB staff member told me from what the FirstId team told her, **that is the way the bank is going*** in other words ***SHUT THE **** UP AND ACCEPT IT**. **** you FNB. If the other banks weren't equally useless, and if it wasn't such an absolute schlepp to move, I would have left ages ago. From now until this problem is solved I will put FNB on Hello Peter once a week until the end of time. Let's see if they care. (I doubt it)

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johang J's updateReviewer Update

01 Apr 2021, 11:15

So when FNB tells clients their client the problem is solved and I should no longer have the problem I complained about in the first place, one would expect the problem would be resolved. Seems like FNB does not understand how this works. After the same staff member who phoned me the previous time phoned me again and told me the problem has been resolved, I tried logging into my banking profile AND GET THE SAME PROBLEM. Are they lying to their clients or do they just not understand how their systems work? Not sure which one is worse.

johang J's update01 Apr 2021, 11:15

Reviewer Update