Shout out to the service consultants who still put the client first.

FNB Alex Plaza,I would like to express my gratitude to a lady named Thandeka and her team leader. I had been having a bad experience with the bank until these 2 ladies gave it a 360 turn. I had unauthorized debit orders on my Aspire account for 2 consecutive months, i was advised to close the one account and open another one so I did that and requested closure of the account. 7 business days later it was not closed as agreed. I uncurred charges since the account was still active. I called the Aspire team and they said they are requesting closure and I should give it another 3 business days and nothing happened. I went into the branch and there were further charges incurred and I explained to the ladies and they got the charges reversed and closed the account on the same day. I appreciate their efforts and due diligence in handling my case. I am grateful for your time and patience and for putting your client first. I hope the service I received is provided across all your customers.