SHOULD I CHANGE FROM FNB?

I have requested international transactions on my account and card for use in the United Kingdom. I leave September 2024 and will arrive back in South after ONE YEAR.

Shockingly , and after multiple conversations with the relevant department, I receive an email stating a period for international transactions has been executed with a validity for A FEW DAYS.

I even go to the FNB branch at the Pavilion, Westville in KZN. I am asked to use the telephone by uninterested staff as apparently that is not part of face to face role function. After communicating via the bank's telephone, they inform me that the dates are reflecting on the system BUT -I still continue receive an incorrect email which means I will not be able to access my funds in my FNB account while in the UK.How can this be ?

Can the manager in charge intervene in this area of incompetence?You can imagine how frustrating this is noting that FNB is a renowned and progressive organisation. BTW,I have a colleague who banks with Standard and who has requested the activation of international transacting on her account with no issues.Is this the kind of treatment a patron of FNB deserves?