1 reviews | Active since Aug 2012
Should have never upgraded to Private Clients
<p>I recently upgraded to a Private clients and CCD couriers has my credit cards for delivery. They for some reason have a passport number (WHY if FNB only has my ID???) which expired years ago and wont deliver without it. Eight calls later I have contacted CCD, FNB credit cards and the private suite and I was told first I should produce that passport (which I dont have since it expired many years ago!!!) I have received my credit card with my ID for years so I dont understand where this is coming from. Now my private banker is supposed to update my profile and inform them. Worst mistake ever to upgrade with this ban****!!!!!</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Ordered new cards, requested branch delivery, cards were given to courier again, who again is requesting the same old passport number. Will be escalating this to the regional manager as nothing is getting sorted out. Useless.
Ordered new cards, requested branch delivery, cards were given to courier again, who again is requesting the same old passport number. Will be escalating this to the regional manager as nothing is getting sorted out. Useless.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
The banker sorted it out, thanks!
The banker sorted it out, thanks!