Shortfall Payment on Loan Reversal

Dear FNB,<br> <br> First I would like to stress that I am so disappointed in how you handles queries. The fact that everything have to be responded with ?? business hours is not on with me. <br> <br> On Tuesday 29 Sept 2015 I settled my Loan as per your settlement quotation. The debit still went as scheduled as I thought and thereafter I requested a refund which only came in on the 6th October 2015. However My refund is shortfall based on the amount debited. <br> <br> My understanding was/is: When i pay the settlement amount - the loan should be closed and we part ways. Hence I thought that the amount debited should be returned in FULL. Amount debited is: R4,073.30 and only R 3,831.96 was refunded. - Please Refund my outstanding money. Not even a single month have i defaulted your installment. If it was me having defaulted/short payed - you were going to blacklist me and abuse me with calls every day. So please - do what's right. <br> <br> And Lastly - Please remind your consultant to reply to emails and honour their promise. This Person Valaondaram, Stephanie lodge this complain for me yesterday and she said she will revert back to me before end of business but NONE.<br> <br> Refund I am tired of this waiting game