tT
thabom T

1 reviews | Active since Mar 2017

06 Mar 2017, 12:11

Shortage of staff members

<p>I have waited for over an hour at a line to make a deposit, the whole branch has just two tellers. This was this morning. </p> <p>The consultants are two as well, it takes the whole day just to activate a card due to this long line and the waiting.</p> <p> </p> <p>The branch manager, useless, rude and has no use, now that i think about it, since his employment there is shortage of staff, the service is bad.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Mar 2017, 13:09
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)