Short term vehicle insurance application issues

Why is it such a mission to get answers out of South African banks? Not too long ago I had a complaint about another one.

So, I app**** for car insurance. First, cover was to start 1 April 2022 and I was told first premium will be deducted 16 March 2022 as that is my salary date. I contacted them via email and telephonically to tell them start cover 1 March 2022. First payment 28 Feb 2022. I sent them a mail asking and I quote : "Hi there,

I would just like to confirm what will my first premium on the 28th be as my cover starts from 1 March 2022 and I requested premiums to be deducted on a monthly basis on the 15th of each month. Will it be a pro rata from 28 - 15 March 2022?"

Also previously I accidently declined the debit mandate sms as the date was wrong and I queried if they could send a new one to confirm the amounts. Got a reply: We trust this mail finds you well

Kindly be advised that the debit order mandate is sent through once on our end upon the activation of the cover.

For assistance with a debit order mandate that has been rejected in error kindly contact the number at the back of your bank card.

HUH? Will it go off 28th Pro rata till 15 March and then another, or 2 same amounts. Waiting for the reply. Back and firth for days.