TM
Tumelo M

1 reviews | Active since Jan 2013

05 Jan 2016, 12:16

Short term loan debiting money randomly

Took a short term loan with Fnb, they keep deducting random amounts, today worse they deducted all the balance I had in the account leaving me in very highly inconvenienced. I mean how can they take money a they please even the agreed payment date. I mean if I take a short term must be given an opportunity to pay on agreed not randomly deduct amounts without warning. This sucks from claiming to but *****ing customers over.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jan 2016, 12:36
Official
Hello Tumix10,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 842614.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)