1 reviews | Active since Mar 2009
short term loan
I took a short term loan on 06/11/2015 for R6000 , but before I manage to make use of it and in just over 48 hours after I made the loan the bank took the loan repayment from my accout plus an additional R720 as an initiation fee . I contacted FNB on facebook and was told by a mr RB Jacobs that if I recieve a loan that I must immediately withdraw all the money in my account ???? What is internet banking , eft , cellphone banking etc, for ? Must we keep money in our matresses again ? How can I be charged for a loan that I never could use as the bank was way to fast to take a repayment , leaving me worse off than 48 hours before . I feel ********** . How can I pay R720 for just a statement that says that I had a loan for 48 hours .
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 809777.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 809777.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)