Short queues big mess!!!

Opened a business bank account online and went to collect the card at the Mall@reds branch. Lady at the door was told that I’m collecting a card, I didn’t specify that it was a business account because all she needed was to either ask or issue a ticket. I queued for about 20 minutes and then another lady came to fetch my ID from the queue. As I remained in the queue, she returned and told me that she couldn’t find my card and would give me a debit card. My response was that, I’m choosy but wanted the account accessible. Then she gave me a card without asking any questions not even a single question as to what happened or security questions nope.

Only that she was getting rid of me without getting the correct information. I asked why do I have to cards that looks similar and if I will be able to identify which one belongs to which account but I was told the pin is in the card. Few days later I realised that my bank is overdrawn, when I checked it was the card replacement fee of a card that was in my position.

FNB how can they frustrate your business and personal life at once.