Shoddy Service, Insensitive and Non Responsive to Customer Queries!

<p>I bought some airline tickets from fastjet using my cheque card on the 3rd of August 2016. I was double debited for one of the transactions and on phoning the private banking suite was sent a dispute resolution form to complete. I have been waiting for some feedback to my query from the 06th of August and am yet to get a courtsey call from the private banker to at least update me on the progress in resolving my query. This is despite me phoning them several times and sending messages. I contacted the airline and got instant feedbcak on the transaction but my bankers are yet to reverse the amount 10 days after I completed the form. I seriously expect better service from them and am disappointed and very frustrated.</p>