Shoddy service from FNB call centre

<p>So I made a call to the FNB call centre because of a double debit that took place in my account. I waited to speak to an agent for about 35 mins so that I can have 3 minute conversation with a person named Patience who was clearly very IMPATIENT. I then asked to be put to the customer survey. I waited a further 2 mins until I dropped the call as I had already wasted so much time and money on the call. So I couldn't tell them just how detestable I found their bank and service. I'm a Premier Client and have been waiting for the bank to call me for the past 2 weeks to address my previous complaints. They promise you so many things but fail to deliver e.g.. financial advisory services over the phone.</p>