Shoddy service, appalling business process

I first app**** for a personal loan with FNB Loans nearly 3 weeks ago.<br> <br> Initially FNB Loans declined the application because credit wasn't able to pull my ITC report, despite numerous inquiries done on my profile (I have access to my Transunion credit report and so I can see what is going on). I was told that, according to FNB, I have no credit history.<br> <br> Then after I complained that my credit history does indeed exist and I insisted that credit pull my report manually, they gave feedback that my application had been declined again, this time because too many inquiries had been done on my ITC profile. This is ludicrous, because the only reason too many inquiries have been done, is because FNB loans was continuously doing the inquiries. I can see 8 inquiries done by FNB Loans in the last 2 weeks!<br> <br> I have been shunted from pillar to post with this application. I am shocked that you choose to treat customers this way, especially good customers. I have been an excellent customer of the Firstrand Group for more than a decade.