Shoddy Service

Item: FNB (First National Bank)
Rating: 1
Author: Dimakatso M

I have lodged a credit life claim with FNB on my credit card on the 29/11. Had to follow up numerously being told it is in processing. Called again today and I was informed that my claim has been rejected as I don't have any cover. By the way, I have anniversary letters, the fee reflects on my statement and I was informed today and previously that I am covered. The service received from FNB has been very appaling, there has not been any interaction from their end unless it is initiated by myself. They declined the claim without even notifying me, If I didn't follow up, I would not even have known of the outcome. Kindly sort this mess up, as I will not afford to pay this month installment. I am covered and have been paying consistently.

Helpful (0)

Replies (3)

Dimakatso M's updateReviewer Update

17 Dec 2020, 10:48

I am still waiting for an update on my claim.

Dimakatso M's update17 Dec 2020, 10:48

Reviewer Update

I am still waiting for an update on my claim.

Dimakatso M's updateReviewer Update

17 Dec 2020, 17:27

I have received a sms stating that my claim is approved, may someone call me to advise on the next step. Nedbank called me and walked me through their process, my claim was finalized within a week with Nedbank. FNB your service leaves much to be desired honestly. I have never been so dissapointed in your service like I am now.

Dimakatso M's update17 Dec 2020, 17:27

Reviewer Update

Dimakatso M's updateReviewer Update

18 Dec 2020, 10:43

FNB you have failed me, I have never ever seen such arrogance and complacency from a company, not even a bad review shakes your complacency. You have lost a client.

Dimakatso M's update18 Dec 2020, 10:43

Reviewer Update

FNB you have failed me, I have never ever seen such arrogance and complacency from a company, not even a bad review shakes your complacency. You have lost a client.