1 reviews | Active since Jan 2015
Shoddy Processes & Bureaucracy
I registered a business with CIPC and this took a record one day for the process to complete. Next was to open a business bank account and I called my bank and was helped by a very helpful consultant to open the account over the phone. I was assured that as as soon as I had sent the supporting docs and transferred some money into the account I would be in business. I even got a mailer to support the process.
NO FNB, it all sounded too good to be true and it was, I sent the docs immediately after the call and tried transferring money to the account but alas, Its not active. I have called the bank and now told that the process could take 7 days for the documents to be received?
How about disclose such information before opening the account? How about not display the accounts on my online profile if it takes 7 days for you to receive documents? Is there any way to expedite the process or should I start looking for another supplier? I have invoices that need to be submitted.
Very frustrating.
Good day Samuraicheche,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Samuraicheche,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
