Shoddy FNB Services when you actually need help!

So I had money withdrawn from my account due to ********** activity. As soon as I realised what happened I blocked my account and called fnb ***** centre i was then told that the investigation team would call me in 7-10 days. 10 days passes and no phone call so I decided to call them and ask what is going on with my investigation the lady I spoke to said they haven't reviewed it and she sent me a ***** claim form to complete and assured me that someone will get in contact with me in a week. A week has now passed and still nothing from FNB. Like an I supposed to call again to find out what's happening?!? I am very disappointed in how ***** cases are dealt with, there is no care to follow up with a customer whatsoever! When services are being sold to us we get calls non stop but when we actually need help with our accounts and investigations have to be conducted no one gets back to you. I don't see myself banking with FNB for much longer after this whole drama,as FNB does not live up to its slogan of "How can we help you"