SHODDY DELIVERY

App**** for my car disc renewal with FNB online as a customer. . Got blocked because of another car that required roadworthy test.I immediately attended to that, and all was clear, and proof of payment was sent to the consultant(Valiatham Melissa). Instead of my disc I got a print out that I was told to take to any license department for a disc print. Upon arrival at the dept,they turned me back to say they did not receive my money for that,therefore FNB should after deliver at my door step as promised.They sent me to RTC which could not help. After numerous emails with this FNB consultant,I asked for my money back after a delay and no communication coming forth and told me she could not refund,I had to email again and only then she said ' I will ask for a reprint' and my disc was finally delivered at my place around 20h00( 8'clock) VERY SHODDY SERVICE I GOT,WORSE THAT ALL IS ONLINE FNB LEAVE LICENSES TO ITS DEPARTMENT AND YOU CONCENTRATE ON BEING A FINANCIAL INSTITUTION.