Shoddy customer service

I wish I could give zero stars. I changed my cellphone number recently and called in to amend this over the phone. I was told I must do this online. Now I asked if they cannot do it because I don't have the app on my new phone and you need the app to verify a change online. After mentioning this the advisor told me that I need to open the app. I had to repeat myself again that I don't have the app. Then she was like there is nothing I can do. I then asked for my bank statement because I haven't been receiving it for months. She said she would change it but I will only get it next month. I needed it today. I asked her to email me in order to get it. I've been with fnb for 7 years now and the service has gone down while the bank charges have gone up. I spend on average R400 on bank charges. This is just one of the reasons I want to move to capitec and will be moving over today. They are much easier to work with. Fnb get your act together because you will definitely lose customers with this service. Lastly ups**** your service staff, listening is a s****. I have worked in the contact industry for 10 years I expect better. Don't call you customer service Centre customer care. Because your service staff don't care