Shockingly inefficient service from FNB

I have been trying to open an investment online now with FNB for over a week. The system continually gives out an error message saying the service is unavailable. Trying to contact FNB telephonically results in a consultant telling me to visit a branch. Using the secure chatline is a joke. I am on it as I type this and so far over 10 minutes singe a consultant introduced him/herself and then nothing further.