Shockingly bad turn-around time for sim swap

<p>I went to my local FNB branch on Saturday to conduct a sim swap as my phone had been ****** the previous Thursday. The consultant who attended to me was extermemly helpful and went out of his way to give me a new sim that he electronically did a sim swap on via the system. I was informed that the process would be complete in 2 hours. Today is Tuesday and I am still waiting for the sim swap to go through. This has led to my unavailability on my normal number for the past 5 days. Therefore, I am now using another number being: ********** 442 and am currently unavailable on my regular phone number. What is worse in this case is that my usual 074 number is an FNB unlimited contract. This means that I am currently paying the R400 per month without having access to this service right now-I need to be reimbursed urgently. I have a good mind to cancel all dealings with FNB as this equates to gross incompetence and I personally cannot afford such poor standards of service.</p>