Shockingly bad service

- I need to get information on a registering attorney on a bond that has been closed. - I need this information because I can't remember the details. - I call the call center - They refuse to help me because I can't remember the details !!!! - DUH! That's why I am calling !!!! - I get told to go to a FNB branch which I do! - The first person who assists me dials home loans and then disappears - They still can't help me , I have to find someone at the branch to take my finger prints which I eventually manage to find a helpful lady who assists me and then disappears - They still can't help me now they need the lady who assisted me' employee number - Eventually once this whole circus is concluded I eventually speak to a lady who assists me. - I get the R - Values I need. - I forget to ask the name of the Transferring attorneys who paid the money over to FNB to close the account. - As I am driving I remember that I need to know and call the hole loans number again telling them that I have just been to Killarney Mall FNB and I have just done the security check and I just need to ask 1 x more question. - My information is still on the system OH! SORRY THEY CANT HELP ME I MUST GO INTO A BRANCH AGAIN! because the verification was The more I tell the lady everything is on the system finger prints have just been scanned that I can give them all the information I wrote down

SORRY SHE CAN T HELP ME - THERE IS NO ONE ELSE I CAN SPEAK TO - THEY ARE WORKING REMOTELY AND IF I NEED HELP I HAVE TO GO BACK TO A BRANCH because the verification is 30 minutes old.

I AM SHOCKED AND APPALED ! AND STILL DO NOT HAVE ALL THE INFORMATION I NEED.