Shocking treatment from people woes slogan is "How can we help you"

Hi there FNB,

So I have been banking with you for 10+ years(started as a gold card holder and now a FNB Premier). and you are un willing to give me a homebound, you guys give me 704k where Standard Bank the stars in this case gave me 942k. I am looking forward to hear what you have to say. Your Slogan Should say "how can not help you" or you are true to us but do not expect the same.