Shocking treatment from FNB merchant services

As a medical professional I have never experienced such poor service. I have spent a total of 5 hours on the phone over the course of the last 1.5 months, begging FNB merchant services to sort out my speed point problems. After constant follow ups, deceptive promises and constantly being put on hold, I’m still waiting for a call from a supervisor and a new upgraded speedpoint- which I’m having to pay additional monthly costs for. While waiting for a consultant to fetch the supervisor, I overheard them saying they must get me off their backs so to lie and say the supervisor will be touch in two hours. I’m still waiting. All the while my patients cannot pay with a card for the last two weeks. I highly recommend no one uses FNB merchant services.