Shocking service when trying to renew Premier debit card

I needed to renew an FNB Premier debit card many weeks ago. 1. Tried both online and the mobile app where I found this task to be impossible. 2. Then had to contact the help desk where finally managed to place an order. 3. The courier company attempted to contact me through a landline instead of my cell phone as I was not at home when they were calling. 4. I tried to raise a complaint via email 3 times (no clear indication of the right channel available…) and eventually received an answer with a query number ***Q from ***. However, this address responds that is no longer available?!. 5. Later received a call from the help desk who had the wrong reason for my query. They tried to authorize me through the FNB App but I could not receive any message from them after login on and off twice. Then the consultant passed me on to the courier company directly instead of trying to help me. 6. The courier company then told me that FNB gave them the wrong cell phone number (I have the same number for over 25 years! So I said who is going to sort this out? No clear reply. I then sent another email complaint to FNB and I am still waiting … Shocking! ID ***