Shocking service trying to increase limit

<p>I app**** to increase my credit card limit nearly 2 weeks ago, upon my initial application they requested supporting documents, which I submitted to the required email address. I called two day later, to be put through to nearly every signle department trying to find an answer. To get told someone will get back to me on Monday. Monday comes and goes, so I phone back in - no we still need documents. No problem, what documents.... Oh! The ones that were submitted the week before. Then I call in again today, and NO ONE can give me answers, bar that now I hear that the systems were down the week i app****, so there is a back log. Ok no problem..... how much long is it going to take?..... well...... I am still waiting after my application was suposedly escalted at the beginning of the week!</p> <p> </p> <p>The whole process has been a mess, and every person you speak to gives a different answer and time frame. Really has been such a let down!!!</p>