Shocking Service! Thats it moving to Standard Bank

Item: FNB (First National Bank)
Rating: 2
Author: Pepler C

Friday it is going to be three weeks that I am waiting for a new credit card after FNB messed up my surname!!! It is shocking! Why am I paying R300+ pm to be a private client when I am getting this ****py service!!! App**** for a bigger overdraft as well last week the lady said it is going to take 1-2 days still no reply! Leave it!!! High interest rates, bad service, cant spell, no feedback.... Thanks but I am finished!!!

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

24 Feb 2015, 09:15

Hello Pepler1989,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 630592.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply24 Feb 2015, 09:15

Official