Shocking service recieved

<p>Have been getting FICA notifications from FNB for the past month and a half to re-FICA our business documents - took an hour to get forms from branch and find out how to fill in and what was needed and have been back to branch four times only to find the wait over an hour as documents have to be entered by consultant. Evenutually today after waiting forty five minutes I was told that my forms were missing a signature and were also not filled in corrrectly. When I explained to the manager Peggy at Balfour Park Branch my frustrations with the system and how come a designated person wasnt avaliable to deal with this to make sure that the customer wasnt inconvenienced she rudely told me there was nothing that could be done and I would have to redo forms and wait in queue again, FNB who advertises you will never have to come into a branch and your business banker will do everything for you over the phone YA RIGHT!!!!! I am appalled by the service I have received and really feel that more should be done to keep the customer happy SAVE THEM TIME and make things easier for them.,,,,,,,,,,</p>