Shocking service received from my Premier Banking Team of Bankers chat via the application!

Shocking service received from my Premier Banking team of bankers! I received a FNB Connect SIM Card along with my new Debit Card. I don't need one but keep getting a message via the app to activate the card. Someone from the FNB Premier suite phoned me on Wednesday this week to tell me to activate the card, which I tried but had a problem. Contacted my team of bankers via the app chat, to which someone called me to say that they will call me Thursday morning at 09:00am to sort out and confirmed via the app chat. At the time of sharing this experience no one has contacted me from FNB. I tried to make contact with them via the chat app but I was cut off after making contact and busy typing my message!