VJ
Vicki J

1 reviews | Active since Jul 2016

25 Jul 2016, 13:10

SHOCKING SERVICE - NO RESPONSE

<p>15 july $500 was transferred to my business account, Bank in NY confimrs FNB received the funds, I have called 15 ties, emailed 9 people, been promised by everyone they would get back to me, NOT ONE person has got back to me, it is now 25 July, I called complaints this morning, there isn't even a record of my calls or emails, when I called the forex number on FNB website, the lady infomred me they are in NO WAY AFFILIATED with FNB? I find this VERY *****, I still do not have the money and they still say there was no transaction, The bank of NY sent me a report stating that due to lack of response from FNB they cannot continue with their investigation????</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jul 2016, 08:37
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 974687

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)