SHOCKING SERVICE!! LIES UPON LIES!!

Good day<br> My name is Jeanette Holland and being someone who works in a call center in a financial institution not receiving awesome service is highly frustrating. I have called FNB 7 times in the last 2 days and have still not been assisted. This is concerning my revolving credit loan. I was told by both Zanele and Ryan that once I have paid in the minimum amount of 15% through my online banking I will have access to the remainder of the balance being the R16 000. All Zanele and Ryan confirmed with me was that I needed to call in the next day just to make sure this went through and I will have access to these funds. No upon calling in today I have been told that this is not the case AT ALL and that I do not have access to any of the money, not even the amount that I transferred(the 15%). <br> I am disgusted at how people can lie over a recorded line to clients and putting their lives in a serious financial situation. <br> This is not what I signed up for, being a Platinum holder to be treated this way is inexcusable! <br> If this matter is not resolved to my liking I will take my business elsewhere and will spread the word freely how terrible the service is with FNB!